If there is anything you would like us to help you, please feel free to contact us through the following ways:
1. By Livehelp(* Strongly Recommended)
Click the "livehelp" button to get instant help. it is available during our office hours.
2. By MSN
You can add our MSN to ask for help. We are online 6 days a week, everyday from 8:30 AM to 6:30 PM (Beijing time), except Saturday. MSN: yeahcelium@hotmail.com
3. By email
If our livehelp is offline, you can directly contact us by email at
jhcelium@gmail.com, we will quickly respond all of your emails and inquiries within 24 hours.
4. Contact us by Telephone
Phone Number: (+86)579-82131229
If the situation is emergent and a calling is needed, please feel free to call us. We would be happy to hear from you!
Additional information kindly note:
Sometimes email communication is not reliable (emails will be lost on the way or be blocked by ISP filter), therefore if you do not get our reply within 48 hours, we suggest you to:
1) Check the junk or spam folder in your email inbox (sometimes your ISP filter will regard our reply email as spam in mistake)
2) Try to contact us again, you can click "LiveHelp" or send email to contact us again.
| Notice! Dear customers, we aim to provide you with a reliable and consistent good customer service at all times. If, however, you feel not happy with our service we have given you. Please get in touch with us by submit a complaint to us and we will deal with your complaint. |
5. By the form below
It is very easy. You can contact us with your question using the form provided below. All Questions will be replied within 24 hours during our business day.
If there is anything you would like us to help you with, or answer any question you may have about our products and service, please feel free to contact us.
Since staffs in our company do not have good oral English speaking ability, you are suggested to contact us by email or clicking Live Help on each page.
Contact us by Live Help(*Recommended)
We highly recommend you our LiveHelp Chat. By clicking LiveHelp on each page, our instant reply will be served if we are online.
Contact us by email
If the LiveHelp is offline, you can email us directly at jhcelium@gmail.com,
or use the contact us form. All questions will be replied within 24 hours in our business days
*Note: As we know, sometimes email communication is not reliable (emails will be lost on the way or be blocked by ISP filter), therefore if you do not get our reply within 48 hours, we suggest you to:
1) Check the junk or spam folder in your email inbox (sometimes your ISP filter will regard our reply email as spam in mistake)
2) Try to contact us again, you can click "LiveHelp" or send email to contact us again.
Contact us by the below form
Contact Us Sample Text ...
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